Cancellation & Refund Policy
Clear, transparent, and fair — so you can book with confidence.
All bookings made through The Routeless are governed by a standardised cancellation and refund policy determined solely by Routeless, in compliance with applicable Indian laws.
Refund Eligibility
Refund eligibility depends on:
- Timing of cancellation
- Safety considerations
- Weather conditions
- Regulatory or operational constraints
Third-party operators listed on Routeless do not have the authority to approve or deny refunds.
User Rights & Transparency
Users will always be informed of:
- Applicable cancellation terms at the time of booking
- Any non-refundable components (permits, insurance, fees)
Routeless ensures that all policies are clear, transparent, and free from misleading practices.
Platform Authority
Routeless reserves the exclusive right to:
- Approve, deny, or modify refund requests
- Offer full or partial refunds
- Provide rescheduling or alternative experiences
All decisions made by Routeless are final and binding, subject to applicable law.
Mandatory Refund Scenarios
If an experience cannot be delivered due to:
- Government restrictions
- Safety risks
- Weather or environmental disruptions
- Operational failure by Routeless or partners
Users will be offered:
- A full or proportionate refund
- Or a rescheduling option where feasible
Non-Refundable Components
Certain components may not be refundable, including:
- Government permits
- Insurance fees
- Third-party booking charges
These will always be clearly disclosed at the time of booking.
Refund Processing
Approved refunds are processed within 5–10 business days, depending on banking and payment gateway timelines.
Dispute Resolution
In case of disputes:
- Users should first contact Routeless customer support
- All matters are governed by applicable Indian laws
Users retain the right to approach consumer forums under the Consumer Protection Act, 2019.