Cancellation & Refund Policy
Clear, transparent, and fair — so you can book with confidence.
1. General Principles
- Refunds will be processed to the original payment method.
- Refund timeline: 5–10 working days.
- Payment gateway charges and taxes are non-refundable.
- Applicable platform, operational, and transaction charges may be deducted where relevant.
2. Customer Cancellation
- More than 7 days before the experience: 85% refund.
- 5–7 days before the experience: 50% refund.
- Less than 5 days before the experience: No refund.
3. No Show
- No refund will be provided for no-shows.
- The booking will be considered completed.
4. Vendor / Operator Cancellation
a. Force Majeure
Weather, restrictions, safety, or unavoidable operational issues.
- Rescheduling or credit/voucher will be prioritised over refunds.
- The customer may choose:
- An alternate date.
- An alternate experience.
- Credit valid for future use.
b. Vendor Fault
Overbooking, mismanagement, or failure to deliver the booked experience.
- Full refund will be provided to the customer.
- A penalty may be applied to the vendor for failing to comply with The Routeless's standards.
- Repeated violations may result in suspension or removal from the platform.
5. Rescheduling
- Rescheduling is allowed subject to availability.
- Rescheduling is strongly preferred for structured experiences.
6. Resolution Authority
The Routeless reserves the right to determine the appropriate resolution in situations involving cancellations, disputes, refunds, or operational concerns.